Shipping Policies and Guarantees

7 Step Conditioned Marine Fish

 

NO MINIMUM LIVESTOCK ORDER!!!

We know sometimes there is that one item you just must have but you have room for nothing else in your aquaria. Only catch is under $200 there is a $35 added box fee.

SOF GUARANTEE
School of Fish guarantees live arrival on all of our livestock. Dead on Arrival Claims (DOA Claims) must be reported to School of Fish within 2 hours of confirmed delivery time. Customer must send a picture of the DOA item with the Item ShippingTag (IST sent unique with every livestock item) No claims will be honored without this under any circumstance.

School of Fish is not responsible for any losses due to carrier delays, mishandling or weather. But rest assured we will work with you in this rare occurrence. Depending if Livestock is sent Cargo, Fed Ex, or UPS some insurance claims may be made. We ship all Fed Ex and UPS with insurance tags. It is customers role to submit any insurance claims with the delivery company. School of Fish can provide help in completing this task.

In event of a DOA Claim the customer will be issued a credit in the form of a School of Fish Giftcard. No refunds will be made under any circumstance. Since shipping costs are paid to an outside company they are not credited as shipping fees are not refundable. A No Charge Back Agreement is made before any purchase is finalized..

SOF SHIPPING:
We ship to the 48 contiguous states & Hawaii. We do not ship to Puerto Rico, American Samoa, or Alaska. Canada shipping is not available at this time. We offer 2 options at this time Cargo and UPS. Fed Ex has proven unreliable as of late.

CARGO
Livestock is shipped via Airline Cargo and arrives are your nearest airport for pick up. This option is offers the most stress free arrival of the livestock.  In most cases livestock are bagged for less than 14 hours so are exposed to minimal stress. Delta Airlines, American Airlines & Southwest Airlines are our Cargo options. With Delta being the route we use unless not available at a particular airport. Tracking is provided on each order. General Cost $75

Delta Cargo Link

UPS
Livestock is sent via the UPS Next Day method. In most instances arriving before 10:30 am the next day. Tracking is provided.

UPS Tracking

Customers can receive free Livestock Shipping on Orders OVER $600!  If your order is $599.99 or under, you will see a shipping cost for the order.

Most livestock items ship via UPS overnight for a flat rate of $59.99.

Weekend delivery is available for Cargo Option only. All livestock shipping methods and dates will be confirmed before shipping is finalized. Shipping date is within within 7 days of purchase unless weather or unseen factors come into play. In this instance an SOF staff member will contact you to schedule shipping.